Hello, I’m Frances.
I help businesses to Analyse, plan and Implement change and Transformation.
PHILOSOPHY & mETHOD
Focus
With focus, intensity and effort, serious problems can be solved, visionary ambitions can be fulfilled and progress can be accomplished.
Realistic, honest planning
Planning imposes order on the chaotic process of changing or doing something new, it is a peering-into-the-future and lights the way. Planning that accurately describes what is needed lays the best foundation.
One eye on the why
A project exists to produce a defined outcome for the business - the outcome is of importance, not the deliverables.
Details matter
Details have special talents to create big problems and can easily railroad budgets, timelines, scope or quality. Balance attention to detail with an eagle’s point of view for optimum delivery.
Manage both Change and Transition
Change is fast, transition is slow. Addressing the transition that people experience during change is key to successfully realising benefits, mitigating the risks of change and sustaining it long-term.
Create conditions for success
The people in the business make the change really happen. Being a project leader means serving the project team to meet project targets by protecting momentum, sustaining communication channels, championing excellence, removing roadblocks, and coalescing knowledge.
Creative
Change requires imagination; to see and bring to life that which does not yet exist. Combining discipline and rigour of conventional PM’ing with the flexibility and willingness to address unknowns with unconventional, uncharted, or untested methods gets the best result.
EXPERTISE
Complex project management
The sheer magnitude of the challenge ahead, the uncertainty of where to start - these stressors can prevent projects getting off the ground, lead them to amble off course, or cause them to fizzle out.
I bring project expertise to help resolve the complexity of delivery and chart a course of action towards a finish line, no matter how uncertain, far away, or full of obstacles that may be.
Various methodologies applied and tailored to the client, circumstance and type of project.
Clients expect timely delivery. Failure to meet these expectations can lead to dissatisfaction, strained relationships, and potential loss of future business. Client-facing projects that run over time or budget erode profit margins, drain internal resources, and undermine a team’s confidence, momentum and sense of achievement.
This is where project thinking meets operational process.
I can help businesses get their project delivery mechanisms in order through project process development, mentoring team members, or project assurance, creating reliable and flexible frameworks that help them deliver fee-earning work time and time again, consistently and profitably.
Project delivery functioning
Business change
Change of any sort can be unsettling for an organisation. But since today’s business environment regularly confronts new market trends and technological advancements, firms need to frequently revisit processes, skillsets, tools, and culture, and become adept at changing from the inside in line with the volatility of the outside.
I strengthen investment in change by not only planning how to deliver it, but also how to sustain it long-term.
Strategy implementation
Strategic thinking generates ambitious ideas and bold visions but all the benefit lies in the execution.
I can help businesses get strategy implemented by identifying worthy initiatives through effective analysis, prioritisation, outlining resources, and setting up structures that sustain the momentum to deliver.
Current Projects
Integration of acquired business into insurance group (inc. time-bound TSA exit)
Transition to new capacity provider for insurance MGA
Devise & implement new Target Operating Model in software development business
Previous Projects
Merger, Acquisition, Integration
Acquisition of insurance brand by niche insurer group (inc. TSA)
Integration and merger of TIC business as part of strategic acquisition programme (inc. TSA)
Transition to new capacity provider for insurance MGA
TSA fulfilment following divestment of insurance group entity
Digital Transformation
Sensitivity labels deployment for MS365 tools
IDS & IPS deployment
Develop investment case for Policy Administration System consolidation
Develop and launch new brochureware website for niche insurance company
Migrate HR & Payroll software to new Managed Service Provider
Rollout web-based portal of Qlikview dashboards to Distribution Partners
Rollout mobile corporate email on BYOD devices using Good Technology
Team creation, transition & culture change
Create Smart Metering Service Desk
Create UAT function for iterative change programme to contact centre software in public health
Business process definition, update and automation
OFCOM regulatory changes - switching and spend caps
IDAM project definition & initiation
Update suite of Policy, Standards & Guidelines in line with new strategic focus
Provisioning Process Automation
